Pissed off!!

I was pissed off by the service that Nokia rendered and this is what is going to appear in one of their mail boxes tomorrow morning:

I want to see how they would respond and if my phone would be indeed be ready by tomorrow!!

To the person in charge:

Im shocked by the kind of service personnel assigned at your care centres. I was at the Woodlands branch sending my new Nokia 6500S for repair as the camera button was not in function at all.

For your information, this phone was purchased barely less than a week. Im disappointed from the policy that Nokia has imposed as well as the service rendered.

Firstly, consumers are strictly not allowed for exchange for a defect phone even if it's a day old. Considering that I bought a new phone as the previous had broken down, i cannot imagine myself without the reach of my clients and partners.

Secondly, i was advised and 'consoled' by your service staff that mine is merely an unserious problem. No urgency required!!! There are some cases where the LCDs go blank on the first day of purchase!!! Is he trying to convey that Nokia products are often like that???? Or is he implying that i should not even send my phone in for repair???

Thirdly, as a service personnel, he displayed no signs of professionalism in attitude and handling of the phone. He spoke as if i was his long lost friend!! I understand that he's trying to be friendly but i ought to see some form of professionalism in his working attitude. To make things worse, he removed my SIM Card without even switching off my phone!!! "Oops...sorry!!" in a joking way was his only response when i questioned him.

In addition, i was not offered a spare phone despite explaining that i needed my phone urgently and requesting if any technicians could look into it immediately. I was only offered a 6230i when i asked directly.

And to my horror, the contacts of the previous user were still in the phone. I would like to ask if Nokia allows the leakage of numbers to everyone and the circulation just goes on??? Am i to draw conclusion that should there be obscenities in the phone to be passed to a underage user???

Again the spare phone was not switched off when he inserted my SIM Card.

Seeing that he was trying to delete those contacts, i rejected taking up the spare phone which would require a deposit of $50 (Without a charger!!!)

I think Nokia should review your policies to allow immediate exchange for phones that are found with defects within 7 days. Instead of trying to get temp staff, i suggest service staff to undergo proper service training in service quality as well as technically.

I was told that i would be informed if my phone could not be ready by 3 June, after 5pm. I seriously hope there will not be any delays as this is clearly an error in the production - show-casing the lack of quality control. As consumers who have paid for the product, i dont think we should incur any lost in business for an error caused by Nokia.

Regds, Korina XXXX 0685